Terms and conditions

These terms apply to everything you order from Ezspa. They are here to make clear what you may expect from us and what we expect from you. Where the law gives you more rights than are set out here, those statutory rights apply.

1. Who we are

Ezspa is a trading name of JL Enterprises, Torenlaan 5, 1402 AT Bussum, the Netherlands, registered with the Dutch Chamber of Commerce under number 76478378, VAT number NL003088877B89. You can reach us at info@ezspa.nl. In these terms we call ourselves "we" and you "you".

2. Offers and prices

Prices on the website are in euros and include VAT. To the Netherlands and Belgium we ship free of charge. For other countries shipping costs are added separately; you see them before you complete your order and they are also listed in our shipping policy.

We do our best to keep prices, photographs and descriptions correct. If there is nevertheless an obvious error, a price that is clearly wrong for instance, we are not obliged to deliver at that price. We will let you know as soon as possible and you get your money back if you have already paid.

An offer or discount campaign applies for as long as it is shown on the website and while stocks last.

3. How the agreement comes about

Your order is an offer to us. The agreement is in place as soon as we confirm your order by email. If you do not receive a confirmation within a day, something has gone wrong; drop us an email.

We may refuse or cancel an order, for example if a product is no longer available or if we have reason to doubt the order. You will hear from us and your payment will be returned.

4. Payment

You pay for your order in the web shop, using one of the payment methods shown at checkout. We only dispatch after payment has been received.

If you pay by a method where you pay afterwards and the payment does not come through, we first send you a reminder with a fourteen-day period to pay after all. If you still do not pay, we may charge statutory interest and collection costs. We calculate those costs according to the Dutch statutory scale for extrajudicial collection costs, with the minimum amounts set out in it.

5. Delivery

We ship to the countries that can be selected at checkout. Delivery times are an estimate, not a firm commitment. If it takes longer than thirty days and we have not agreed anything else with you, you may give us a reasonable additional period; if we miss that too, you may cancel the order and get your money back.

The risk passes at the moment you, or someone you have appointed, takes delivery of the parcel. So if a parcel is damaged or lost in transit, that is at our expense. Let us know and we will sort it out.

If there is something wrong with what you received, a wrong or damaged product for example, email us with a photo. You do not have to pay anything extra for that.

6. Thirty days to change your mind

You have thirty days from receiving your order to change your mind. Within that period you may cancel the purchase without giving a reason. The law requires fourteen days; we give you thirty.

The period starts on the day after you, or someone you have appointed, received the last product of your order.

You tell us by email at info@ezspa.nl, or with the model form below. A clear message is enough; the form is not compulsory. You will get a confirmation from us.

After that you have another fourteen days to send the product back. During those thirty days you may try the product out as you would in a shop. If you use it more than is needed to judge whether you want to keep it, we may deduct the loss of value from your refund.

The cost of sending it back is yours, unless we agree otherwise with you. Exactly how returning works is set out in our refund policy.

We refund you within fourteen days of your notice, including the shipping cost you paid on the order. We may wait to refund until we have the product back or until you have shown that you sent it. You get the money back via the same payment method you used, unless you agree something else with us.

7. Model withdrawal form

If you want to cancel the purchase you can use the text below. Fill it in and email it to info@ezspa.nl. You may also do it in your own words.

To Ezspa, JL Enterprises, Torenlaan 5, 1402 AT Bussum, the Netherlands, info@ezspa.nl

I hereby give notice that I withdraw from our contract of sale of the following products:

Ordered on / received on:
Name:
Address:
Order number:
Date:

8. Guarantee and conformity

Everything you buy from us must be what you may reasonably expect of it: undamaged, complete and fit for normal use. That is the statutory guarantee, and it always applies. There is no fixed end date attached to it: how long you can make a claim depends on what you may expect from that product. From a wooden frame you set up and take down regularly you may expect more than from a consumable.

If something is wrong within a year of delivery, the defect is assumed to have been there at delivery, unless we show that it was not.

If a product turns out not to be in order, we repair or replace it free of charge. If that is not possible or takes unreasonably long, you get part of your money back or we cancel the purchase. You do not have to pay anything extra for that, shipping costs included.

The guarantee does not cover damage from careless use, from repairs or modifications you carried out yourself, or from use the product was not intended for. Normal wear and tear is also outside it.

The frame is wooden and the headrest cushion is vegan PU leather. How you set the set up, use it and clean it determines how long it lasts; the manual explains how to do that best.

9. Complaints

If something has gone wrong, let us know at info@ezspa.nl. Describe as clearly as you can what the matter is, so we can act on it straight away. On working days we reply within 24 hours. If we cannot resolve your complaint immediately, we will tell you how long it will take.

Report a defect within a reasonable time after you discover it. If you do so within two months, that is in any case in time.

10. Liability

As far as the law allows, our liability is limited to the amount of your order.

That limitation expressly does not apply in the case of intent or conscious recklessness on our part, nor to damage from death or personal injury, nor to your statutory rights as a consumer. Product liability under the law also remains fully in force.

The information about massage on our website, in our blogs and in the manual is general in nature and is not medical advice. If you have back or neck complaints, are recovering from surgery, are pregnant or take medication, consult your doctor first.

11. Force majeure

If circumstances beyond our control prevent us from delivering, think of a strike at the carrier, a natural disaster or a breakdown at a supplier, delivery is postponed for as long as that situation lasts. If it takes longer than a month, both you and we may terminate the agreement. You then get back what you have paid.

12. Your data

What we do with your data is set out in our privacy policy. We use it to fulfil your order and we do not sell it on.

13. Applicable law and disputes

Dutch law applies to our agreements. If you live as a consumer in another EU country, you keep the protection of the mandatory provisions of the law of your own country.

If we cannot resolve it between us, you can turn to the European Consumer Centre in your country. It helps consumers free of charge with a dispute over a purchase in another EU country.

You can also always bring a dispute before the competent court. As a consumer you may choose the court in the country where you live.

The Vienna Sales Convention (CISG) does not apply.

14. Changes

We may amend these terms. The terms that apply to your order are always those shown on the website at the moment you ordered.

If a court finds a provision of these terms unreasonably onerous, the remaining provisions continue to apply.