Frequently Asked Questions (FAQ)
Ordering and shipping
Very easy. Click “Add to cart” in the shop and follow the steps to checkout. After completing your order, you will receive a confirmation email.
With us, you can pay flexibly using iDEAL, PayPal, Klarna, bank transfer, credit card or Bancontact. Choose the payment method that suits you best and enjoy a safe and easy shopping experience!
In most cases: order on business days before 22:00 and receive your order the next day.
Yes, we offer free shipping on all orders within the Netherlands and Belgium.
Yes. As soon as your order is shipped, you will receive a track and trace number. You can also track your order via our tracking page, so you always know when your product will arrive.
You can reach us at any time via email at info@ezspa.nl or via the contact form on our website. Our customer service team usually responds within 24 hours.
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If you want to change or cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate changes or cancellations as long as the order has not yet been shipped.
Would you like to place a large order? Request a custom quote without obligation via info@ezspa.nl.
Product and returns
Ezspa was created from the desire for a truly relaxing bed massage. The set offers a smart solution for comfortable head support during a massage. With the adjustable wooden frame and travel-friendly design, Ezspa turns a bed massage into a comfortable experience. Enjoy ultimate comfort without a stiff neck.
Assembling the Ezspa Bed Massage Set is super easy! Just follow the steps in the manual and you’ll have everything ready for your relaxing massage in just a few minutes. Click here for the manual.
The Ezspa Bed Massage Set is designed to adapt to all mattresses, including yours! No more awkward positions during a massage – this adjustable frame ensures you’re always lying comfortably. With five different height settings, the ingenious wooden frame perfectly adapts to your needs and slides effortlessly under your mattress for a secure hold.
The headrest is made of vegan PU leather. For cleaning, it’s best to use a mild, natural soap diluted with plenty of water. Wipe the mat with a damp, non-abrasive cloth or a soft sponge.
The cover is made of cotton and the carry bag of polyester-cotton. Both can be machine washed as often as needed at 40°C (occasionally at 60°C for stains), using a detergent without chlorine bleach. You can tumble dry them on the lowest setting, but it’s better to let them air dry so they last longer.
Yes, you can easily return your order within 30 days of receipt. Make sure the items are unused and returned in their original packaging. You can request a return via the returns portal. For more information, please consult our return policy.
Please contact our customer service as soon as possible with a description and photos of the damage. We will provide a quick solution, such as a replacement or refund.
We stand behind the quality of our products. If for any reason you’re not satisfied with your purchase, feel free to contact us. We offer a 30-day money-back guarantee. We’re only satisfied when you are. 100% satisfaction guarantee for risk-free online shopping!