Frequently asked questions (FAQ)
Ordering and shipping
Very simple! Click "Add to cart" in the shop and follow the steps to checkout.
After completing your order, you will receive a confirmation email.
With us, you can pay flexibly using iDEAL, PayPal, Klarna, bank transfer, credit card, or Bancontact. Choose the payment method that suits you best and enjoy a safe and easy shopping experience!
In most cases: order before 22:00 on business days and receive your package within 1–4 business days across Europe. We ensure fast and reliable delivery to your doorstep.
Absolutely! As soon as your order has been shipped, you will receive a track-and-trace number that allows you to follow your package. You can also track your order via our tracking page, so you always know exactly when your product will arrive.
You can reach us at any time by email via info@ezspa.nl or through our contact form on the website.
Our customer service team usually responds within 24 hours.
Simply sign up for the newsletter on our homepage and receive exclusive offers, news, and updates straight to your inbox!
If you would like to change or cancel your order, please contact our customer service as soon as possible via contact. We will do our best to make changes or cancellations possible as long as the order has not yet been shipped.
Would you like to place a large order? Feel free to request a custom quote via info@ezspa.nl.
Product and returns
Ezspa was created from the desire for a truly relaxing bed massage. The set offers a practical solution for resting your head comfortably during the massage. With the adjustable wooden frame and its travel-friendly design, Ezspa turns a bed massage into a comfortable experience. Enjoy ultimate lying comfort without a stiff neck!
Assembling the Ezspa Bed Massage Set is super easy! Follow the steps in the manual and within a minute everything will be ready for your relaxing massage. Click here for the manual.
Within 30 seconds, you assemble the frame and slide it under your mattress. Then you attach the cushion and the set is immediately ready to use.
The Ezspa Bed Massage Set is designed to adapt to all mattresses, including yours. Thanks to the adjustable wooden frame with five height settings, you will always lie comfortably and without awkward positions. At the highest setting, the set reaches approximately 38 cm (30 cm frame + 8 cm cushion), which means it aligns nicely with most mattresses as a natural extension of the mattress. Setting it slightly lower is just as comfortable and often even more pleasant, depending on your mattress and personal preference. The frame slides easily under the mattress and stays firmly in place.
Yes, the wooden frame is adjustable to five different heights. This allows you to easily adapt the position to your mattress and body, so you always lie in a natural and comfortable posture during the massage.
Yes. The frame is made of durable and sturdy wood, which makes it feel solid and able to withstand regular use. The design ensures that the set remains stable under the mattress, without shifting during use. This allows you to relax without worrying about sturdiness.
The head cushion is made of vegan PU leather. For cleaning, it is best to use a mild natural soap diluted with plenty of water. Wipe the cushion with a damp, non-abrasive cloth or a soft sponge.
The cover is made of cotton and the carry bag is made of polyester-cotton. Both can be machine washed as often as needed at 40°C, and occasionally at 60°C for stains, using a detergent without chlorine bleach. Tumble drying is possible on the lowest setting, but it is better to let them air dry so they last longer.
Yes, after use you can easily take the set apart and store it compactly in the included carry bag. Ideal for home use, but also for taking with you when travelling.
Massage on your bed can be very good for your body, as long as you are lying in a proper position. If you lie incorrectly, it can actually create tension in your neck and shoulders. Read more here.
Neck pain during a massage is often caused by a lack of support for your head and neck. With the right posture and support, you can easily prevent this. See here how to prevent neck pain.
If you want to give a good massage at home, you do not need much. It is important, however, that you lie comfortably and have the right foundation. Discover here what you need.
Yes, you can easily return your order within 30 days of receipt. Please make sure the items are unused and returned in the original packaging. You can request a return via the return portal. For more information, please consult our return policy.
Please contact our customer service as soon as possible with a description and photo of the damage. We will provide a quick solution, such as a replacement or refund.
We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please contact us. We offer a 30-day money-back guarantee. We are only satisfied when you are. 100% satisfaction guarantee for risk-free online shopping!