Shipping policy
We ship straight from our warehouse in Tilburg, the Netherlands. We ship from Sunday to Friday: order before 11:30 pm and your parcel goes out on the next shipping day, so a Saturday order leaves on Sunday. Deliveries are made Monday to Saturday, not on Sundays. Across Europe it usually arrives within two to five days; the table below shows the cost and the delivery time for every country we ship to.
Shipping cost and delivery time per country
The delivery time below is the number of delivery days (Monday to Saturday) after dispatch. It is an estimate based on what the carrier normally manages, not a hard promise.
| Country | Shipping cost | Delivery time |
|---|---|---|
| Netherlands | Free | 1 day |
| Belgium | Free | 1 day |
| France | €9,95 | 2-3 days |
| Poland | 47 PLN | 2-3 days |
| Austria | €12,95 | 2-3 days |
| Hungary | 5100 HUF | 3-4 days |
| Latvia | €13,95 | 2-3 days |
| Lithuania | €13,95 | 2-3 days |
| Luxembourg | €13,95 | 2-3 days |
| Czechia | 349 CZK | 2-3 days |
| Ireland | €14,95 | 2-3 days |
| Monaco | €14,95 | 2-3 days |
| Estonia | €15,95 | 2-3 days |
| Slovenia | €15,95 | 2-3 days |
| Slovakia | €15,95 | 2-3 days |
| Denmark | 119 DKK | 2-3 days |
| Spain | €16,95 | 2-3 days |
| Sweden | 199 SEK | 2-3 days |
| Italy | €17,95 | 2-3 days |
| Croatia | €17,95 | 4-5 days |
| Portugal | €17,95 | 2-3 days |
| Bulgaria | €18,95 | 4-5 days |
| Romania | 105 RON | 4-5 days |
| Greece | €21,95 | 4-5 days |
| Finland | €23,95 | 4-5 days |
All amounts include VAT. You also see the shipping cost at checkout, before you complete your order. There are no import duties or other charges on top: we only deliver within this area. If your country is not on the list, we do not deliver there for now.
Tracking your order
As soon as your parcel goes out you get an email with a tracking code. Use it to follow your order on the carrier's site or through our track your parcel page.
If something goes wrong on the way
Until the moment you, or someone you have appointed, takes delivery of the parcel, the risk is ours. If your order is damaged or lost in transit, we sort it out: you get a new product or your money back. You do not need to take out insurance for that.
If five working days have passed since the dispatch notice and nothing has arrived, email us at info@ezspa.nl. We will chase it up with the carrier.
Collection
Collection in person is not possible. We work from a warehouse, not a shop.
Sending something back
You have thirty days to change your mind. How that works is set out in our refund policy.