Frequently asked questions

Simple. Click “Add to basket” in the shop and follow the steps to checkout. Once your order is complete you get a confirmation email.

Credit card, PayPal, Klarna, bank transfer, iDEAL and Bancontact. Pick whichever suits you best.

Order on a working day before 23:30 CET and your parcel leaves the same evening. From there it takes two to three working days. The cost and the time per country are in our shipping policy.

Yes. As soon as your order is dispatched you get a tracking code. You can also follow it on our tracking page.

By email at info@ezspa.nl or through the contact form. We usually answer within one working day.

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If you want to change or cancel your order, contact customer service as soon as you can. As long as the parcel has not gone out, we can sort it.

Ask for a tailored quote with no obligation at info@ezspa.nl.

Ezspa started from wanting a bed massage that is actually relaxing. The set solves one question: where does your head rest comfortably during the massage. With the adjustable wooden frame and the travel-friendly design, a bed massage becomes comfortable, without a stiff neck.

Assembly is very simple. Follow the steps in the manual and everything is ready within a minute. Click here for the manual.

In 30 seconds you unfold the frame and slide it under your mattress. Then you put the cushion on top and the set is ready to use.

The wooden frame adjusts to five heights and slides under almost any mattress. At its highest setting the set comes to about 38 cm: 30 cm of frame and 8 cm of cushion. On most mattresses it sits level with them, as a natural extension. Setting it a little lower is often more comfortable, depending on your mattress and what you prefer. The frame simply slides under the mattress and stays firmly in place.

Yes, the wooden frame adjusts to five heights. That lets you match the position to your mattress and your body, so you always lie naturally and comfortably during the massage.

Yes. The frame is made of sturdy wood and feels solid. The way it is built keeps the set in place under the mattress, without shifting during use. So you can relax without thinking about it.

The headrest cushion is vegan PU leather: wipe it with a damp, non-abrasive cloth or a soft sponge and a little mild soap well diluted in water.

The cover is cotton and the carry bag is polyester-cotton. Both can go in the machine at 40 degrees as often as needed, and at 60 degrees now and then for stains, with a detergent without chlorine bleach. You can tumble dry on the lowest setting, but they last longer in the air.

Yes, after use you take the set apart and store it compactly in the carry bag that comes with it. Ideal at home and for taking away with you.

A massage on your bed can be very good for your body, provided you lie in a good position. Lie wrong and you create tension in your neck and shoulders instead. Read more here.

Neck pain during a massage usually comes from a lack of support for your head and neck. With the right position and support you avoid it easily. See here how.

You do not need much for a good massage at home. What matters is that you lie comfortably and have the right base. Find out here what you need.

Yes, you can return your order within 30 days of receiving it. Make sure the items are unused and come back in their original packaging. You report a return through the returns portal. The detail is in our refund policy.

Contact customer service as soon as you can, with a description and photos of the damage. We sort it quickly, with a replacement or a refund.

We stand behind the quality of our products. If for any reason you are not happy, get in touch. You have thirty days to change your mind and get your money back.